Why can't I access Kanopy on Google Chrome?
Answer
Browser extenions (or add-ons) may interfere with access to online resources. The Zotero Connector extensions has been know to interfere with Kanopy. If you have the Zotero Connector extension enable, try one of the following options:
- Disable the Zotero extensions.
- Go to the Zotero extension's "Options," select the "Proxies" section, and remove any "Configured Proxies" listed.
If you do not use the Zotero extension, your broswer's saved cache or cookies may be causing the issue. Try the following options:
- Access Kanopy with Chrome using Incognito Mode
- Access Kanopy using a different browser.
- Clear your cache and cookies in Chrome: Go to Settings -> Privacy and Security -> Clear Browsing Data -> select "Cookies" and Cached images and files" to be cleared.